General Frequently Asked Questions (FAQ)
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Still have questions? E-mail your questions to CustomerService@CountryStoreOfGeneva.com
and we will be sure to get you the answer you need as quickly as possible. |
| On-line we accept Visa, MasterCard, Discover, and American Express. If you prefer to mail your order, we also accept checks or money orders drawn on U.S. banks. Send to The Country Store, 28 James St., Geneva, Il 60134-2270 |
| Yes, shopping at The Country Store of Geneva is safe. Our secure server software (Secure Sockets Layer) is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name and address so that it cannot be read as the information travels over the Internet. |
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Shipping is based on the total cost of your order. When you fill out an online order form, shipping charges will be automatically added for your information. We ship primarily UPS within the continental United States. We also ship to Canada and other foreign countries primarily through the US Postal Service and charge only the actual cost of the shipment which is based upon total weight.
For orders within the continental United States:
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Order Subtotal |
Shipping |
| $0.01 to $40.00 |
$ 8.95 |
| $40.01 to $60.00 |
$10.95 |
| $60.01 to $100.00 |
$13.95 |
| $100.01 to $200.00 |
$17.95 |
| $200.01 to $300.00 |
$23.95 |
| $300.01 to $500.00 |
$30.95 |
| Over $500.00 |
FREE! |
| Foreign countries, call or fax for shipping charges! |
| Phone: (630) 879-0098 |
FAX: (630) 232-6165 |
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| Hold on to the merchandise and keep all of the original packing. Then give us a call at (800) 232-1220 |
| Merchandise can be returned in original condition at any time for a refund of the purchase price or for exchange. Please pack your returns carefully and include a note of explanation. Be sure to indicate whether you would like to exchange the merchandise or be given a refund. We do not charge additional shipping on an exchange, but costs associated with the return shipment are the customer's responsibility. UPS automatically insures a package for $100, however we recommend that you insure shipments for their full purchase price. Postal returns are not automatically insured for any value, therefore always need to be insured. |
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Click on the thumbnail images to view a much larger image of the same product, or give us a call at (630) 879-0098 ! You can also send E-mail to:
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| We do our best to keep everything in stock for immediate shipment, but due to the fact that most of our merchandise is hand made, we are occasionally unable to meet the demand. If we are unable to ship an item within a week, we will either E-mail you or call you with a projected ship date. If you are in a real rush, give us a call at (630) 879-0098 for immediate information on availability and/or pricing. We do not charge your credit card until the time of shipment. |
| The Country Store of Geneva is happy to enclose a custom, hand-written message on a gift card with a gift purchase. (Be sure to let us know if you want us to include a catalog with the shipment!) |
| We ship both UPS and USPS. Most orders with larger items on them will be shipped UPS and you will be emailed a tracking number when the shipment has been processed. Most smaller items are sent two day priority mail and you can give us a call if you would like a tracking number. 800-232-1220
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| Sales tax is charged only on orders sent to physical locations within the state of Illinois. |
| Charge card orders may be placed between 8:00 a.m. and 5:30 p.m. CST Monday-Saturday and noon to 4:00 p.m. Sunday. Hours are extended over the holidays! Phone us at (630) 879-0098 . Also, you may Fax your order to (630) 232-6165 twenty-four hours a day. |
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