1. Questions about Lighting?
  2. Questions about Curtains?
  3. Questions about Shipping, Payment, etc?
Still have questions? E-mail your questions to CustomerService@CountryStoreOfGeneva.com
and we will be sure to get you the answer you need as quickly as possible.

Questions about chandeliers?

Size: The rule of thumb for selecting a dining room chandelier is to add the length of your room in feet the the width of your room in feet and then take the resulting number in inches (instead of feet).

For example, if your room is 10 ft long x 12 ft wide, you would be looking for a chandelier about 22 inches wide (10 + 12 = 22).

The Wilcox, Tin Whistle, Hatboro, Sullins, Virginia House, Petticoat, Falls Church and Sheraton chandeliers fall within the size range of a dining room chandelier. Smaller chandeliers such as the Waverly, the four-arm Peppermill, the Bradley and the Dinwiddy are great hallway, bedroom, entryway or laundry room lights, but are a little small for over a dining room table.

Colors: Colors listed with the chandelier are generally in stock and are usually available for same day shipping. Any chandelier may be special ordered in any color combination. You can even send us your own color samples and we will do our best to match them for an additional 10%. Please allow 6-8 weeks for delivery of special order chandeliers.

Chain, cord, ceiling plate kit, candle pans, etc.: Each chandelier comes with a matching ceiling plate kit, which includes a canopy about 5 1/2" wide and either 18" or 36" of chain as stated. Extra chain is available for $3.00 a foot. Most chandeliers are wired with 6 feet of cord and extra cord is available for $1.00 a foot and would need to be special ordered. All of our chandeliers are made in the USA!

Wattage: All of our chandeliers are fitted for standard candelabra base bulbs. These bulbs are available in 15 watt, 25 watt, 40 watt, and 60 watt sizes from most hardware and grocery stores. We offer the round tip 40 watt clear bulbs or pointy tip 40 watt bulbs as shown in images for $1.00 ea.

Damages: Hold on to the merchandise and keep it in its original packaging! Then give us a call at 1-800-232-1220.
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Questions about Curtains?

Fabric: Any style of curtain that we show can be special ordered in any fabric. We will send you up to five swatches of fabric in the color(s) you are interested in at no charge.

Length: Usually curtains are made to come down to the window ledge but longer or shorter (see Country Inn Curtain) frequently works also. Measurements include a 1 1/2" header and a 1 1/2" rod pocket. The length you wish to order might vary, depending on where the curtain rod will go. If you are going to mount the curtain inside the window frame then measure from top to bottom of the window frame. If you are going to put the curtain on an "outside" rod, the measurement might be a little bit longer.

Width: Rule of thumb is to order curtains twice as wide as your window. For extra fullness they can be up to three times as wide. Most curtains can be made as wide as you would like by using an extra valance or two. Each side panel is about 40" wide and valances are about 40" wide for a total of 120". Curtains without valances are about 80" wide. (See New Betsy Ross and Virginia House Curtain.)

Lining: Most of our curtains are lined with muslin (See Virginia House Curtain but some are unlined (See Tavern Swag) and some are lined with a contrasting homespun (See New Betsy Ross). Prices are based on what is shown but we can make to your specifications.

Special Orders: The colors and sizes listed in the catalog with each curtain are not considered a "special order" and may be returned. Changes in the listed lengths, fabrics, header, and rod pocket sizes are considered a "special order" and as such are not returnable. Custom orders are charged in full prior to placing them with the seamstress and take about three to four weeks. Shower curtains, door panels, and fishtail swags are also available.

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